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Manage Your Samsung Galaxy Tab S2 and Get Help with Samsung+

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The pre-installed Smart Manager app makes it easy to manage memory, battery, storage, and security on your Samsung Galaxy Tab S2. The Tab S2 also contains the pre-installed Samsung+ app to help you get online help quickly. Eric Butow, author of My Samsung Galaxy Tab S2, shows how to use these apps to keep your Tab S2 in shape.
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You don’t need to search for utility apps to manage your Samsung Galaxy Tab S2, because the Smart Manager app comes pre-installed. This complete utility app allows you to view details about your Tab S2’s memory, battery, and storage. The Smart Manager app also handles tasks to maximize performance, such as deleting unnecessary files stored on your device.

Even better, you can set up Intel Security in Smart Manager to keep your Tab S2 protected from malware threats whenever your device is connected to a Wi-Fi or data carrier network.

Managing Your Tab S2’s Battery, Storage, and Memory

To access the Smart Manager app, tap the Apps icon in the lower-right corner of the main Home screen on your Tab S2, and then tap Smart Manager in the Apps screen (see Figure 1).

Figure 1

Figure 1 Here, the Smart Manager icon appears at the left side of the third row of apps.

The Smart Manager screen contains four tiles (shown in Figure 2) that quickly display the status of your battery, storage, RAM (memory), and device security. You can view details about each of the four status areas by tapping on the appropriate tile.

Figure 2

Figure 2 Tap one of these tiles to display detailed status information.

Monitoring the Battery

View battery usage information by tapping the Battery tile. The Battery screen appears as shown in Figure 3, displaying the current battery charge percentage at upper left, just below the menu bar.

Figure 3

Figure 3 The battery charge icon shows that my Tab S2’s battery is at 100% charge capacity, which means that the battery is fully charged.

To the right of the battery charge percentage is the estimated usage time remaining for the battery. A full battery’s usage time is approximately 50 hours. Your estimated battery usage time may drop more quickly, based on the apps you use. For example, if you use a battery-intensive app such as Video to watch videos, your Tab S2’s estimated usage time may be considerably lower the next time you check it.

Tap the Battery Usage button to view more detailed information about battery use and enable power-saving features to help save your battery.

The App Optimization section of the battery info lists the apps that are being optimized for best battery use. At a minimum, the Smart Manager app removes any unwanted files related to the affected app. To conserve battery power, the Smart Manager app may also suspend the affected app’s operation, or even close the app automatically. Tap the Detail button to view the app(s) that the Smart Manager app is optimizing, change app optimization settings, and turn app optimization on and off.

Return to the Smart Manager screen by tapping the Back icon (it looks like an arrow pointing left) located at the left side of the blue menu bar that appears at the top of the screen.

Monitoring Storage

View your Tab S2’s storage information by tapping the Storage tile on the Smart Manager screen (refer to Figure 2). As Figure 4 shows, the Storage screen displays a large icon indicating the current percentage of storage used.

Figure 4

Figure 4 The currently used percentage of your Tab S2 storage is represented by the blue portion of the circle.

The Storage screen also lists the total amount of storage available on the device, how much space holds “unnecessary” data (explained shortly), the amount of space taken by system and user data, and the amount of storage available. Tap the top Detail button to get more information on how your space is being used.

The Smart Manager app considers data unnecessary if it’s no longer needed by apps, or it consists of advertising files collected while you browse the Web using a browser app. Tap Delete in the Unnecessary Data section to delete these unused files. If you need more details about the files that the Smart Manager app deems unnecessary, tap the Detail button within the User Data section on the screen.

Return to the Smart Manager screen by tapping the Back icon at the left side of the blue menu bar.

Monitoring RAM (Memory)

View information about your Tab S2’s memory usage by tapping the RAM tile on the Smart Manager screen (refer to Figure 2). The percentage icon in the upper-left corner of the screen shows how much memory is being used (see Figure 5).

Figure 5

Figure 5 The currently used percentage of your Tab S2 memory is represented by the blue portion of the circle.

The total amount of memory appears below the icon. To the right of the icon you’ll see how much memory is used for your system and app files, as well as how much memory is free. If you want to close one or more apps that are running in the background, swipe up and down in the list and then tap the End button to the right of the app you want to close. If you want to close all apps, tap End All at the bottom of the screen.

Return to the Smart Manager screen by tapping the Back icon at the left side of the blue menu bar.

Activating and Setting Up Intel Security

Malware, which is software designed to damage or disable a computer system, is a threat on any computing device, including the Galaxy Tab S2. The Smart Manager app includes the Intel Security feature, which is disabled by default.

Before you can use Intel Security on your Tab S2, you need to activate it. Tap the Device Security tile on the Smart Manager screen (refer to Figure 2). In the resulting Terms and Conditions window, tap Agree in the lower-right corner of the window.

The Tab S2 installs Intel Security, and the Device Security screen appears (see Figure 6). When you first begin using Intel Security, this screen indicates that no malware threats or unauthorized system changes were detected on the device.

Figure 6

Figure 6 The initial Device Security screen shows that you have never scanned the Tab S2 for malware or unauthorized changes to the device.

Scan the Tab S2 by tapping Scan Device at the bottom of the screen. If Intel Security finds any issues, you’ll see a screen listing the issues and instructing you how to remove them. If no issues are found, the Device Security screen reappears, and the upper-right area of the screen notes that your Tab S2 is secure, and lists when the device was last scanned.

Return to the Smart Manager screen by tapping the Back icon at the left side of the blue menu bar.

Using Samsung+ to Get Answers

If you have a problem with your Tab S2 that requires personalized help, you can use the pre-installed Samsung+ app to find information as well as engage in a video chat with a Samsung customer support representative. Representatives are available 24 hours a day, 7 days a week.

Start the Samsung+ app by tapping the Apps icon on the main Home screen, and then tap the Samsung+ app in the Apps screen (see Figure 7).

Figure 7

Figure 7 Here, the Samsung+ icon appears in the fifth row of apps on the Apps screen.

When you start Samsung+ for the first time, log into your Samsung account by tapping Get Started in the introductory screen shown in Figure 8. If you added your Samsung account when you first set up your Tab S2, the Samsung+ app logs you in automatically. If you don’t have a Samsung account, the Samsung+ app will take you through the steps of creating your new account.

Figure 8

Figure 8 The Get Started screen appears the first time you start Samsung+.

On the User Agreement screen (see Figure 9), tap the End User License Agreement checkbox to select it, and then tap Submit.

Figure 9

Figure 9 You must select the End User License Agreement checkbox to use the app.

The Samsung+ screen shows the latest promotional offer for Samsung account holders, and three options appear at the bottom of the screen (see Figure 10). Tap the Support option.

Figure 10

Figure 10 The Support option heads the list of three options at the bottom of the screen.

The Support screen (shown in Figure 11) offers a database of existing articles and videos that tell you how to fix problems and use your Tab S2 more effectively. Tap the Search Topics button in the lower-left area of the screen.

Figure 11

Figure 11 Swipe right to left to view other Support feature screens. Each screen contains a button to access that feature.

A list of help topic categories appears in the Support screen, as shown in Figure 12. Tap a category name to view more topics and articles that may help solve your problem and/or answer your question. You can also search for articles by typing one or more keywords or a question. When you’re finished typing, tap the Search button in the keyboard to open a search results screen with a list of articles that best match your keyword(s) or question term(s).

If you still can’t find what you need, tap the link below the topic category list, or tap the Contact icon in the icon bar that appears just below the menu bar at the top of the screen. On the Contact Customer Support screen, tap the Video Chat with Customer Support link to conduct a live video chat with a Samsung representative.

Figure 12

Figure 12 The Contact icon is second from the left in the icon bar; the icon looks like a person with a phone receiver.

If you want to scan your system before you talk to a Samsung representative, tap the Scan icon (third from the left in the icon bar). Then tap Scan Now, as shown in Figure 13. After a few seconds, the screen will tell you whether your Tab S2 is in great shape or has problems. You can view the scan results report by tapping View Report at the bottom of the screen.

Figure 13

Figure 13 Tap Tools at the bottom of the screen if you want to manage your storage and battery settings.

You can get more information about Samsung services by tapping the Services icon at the right side of the icon bar (refer to Figure 12). These services include extending your warranty with Samsung Protection Plus, getting free hands-on help from Samsung, and learning where to find customer service locations near you.

Return to the Support screen by tapping the Back touch button. You can return to the Apps screen without closing the Samsung+ app by tapping the Back touch button again.

Final Thoughts

Now that you know about the Smart Manager and Samsung+ apps and you’ve learned how to use them, make them part of your user experience to help keep your Galaxy Tab S2 in top shape.

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