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Voice Application Development with VoiceXML

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Voice Application Development with VoiceXML

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Description

  • Copyright 2003
  • Pages: 400
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-7686-5792-X
  • ISBN-13: 978-0-7686-5792-0

This is the eBook version of the printed book. If the print book includes a CD-ROM, this content is not included within the eBook version.

Voice Application Development with Voice XML works from an application-centric approach, detailing how a programmer proficient in standard web application development tools and techniques can build voice-based applications and interfaces. The book presents both the structure and vocabulary of VoiceXML-the primary enabling technology for voice application development-as well as the best practices developed by the authors over years of voice interface design experience at Lucent.

Sample Content

Table of Contents



Introduction.


1. VoiceXML Introduction.

VoiceXML Language. A VoiceXML Scenario. Voice Browsing. How VoiceXML Works in a Voice Browser High-Level Network Architecture. VoiceXML Gateway. Hosting VoiceXML Applications. Selecting VoiceXML Applications. Developing in VoiceXML. Supporting Languages and Tools.



2. The VoiceXML Enabling Network.

The VoiceXML Gateway. Telephony Network Topologies. Summary.



3. Developer Tools.

Types of Environments. Environment Options and Trade-offs. Web-Based Environment. Other Useful Tools. Summary.



4. The VoiceXML User Interface.

Introduction to User Interfaces. Overview of VUI. Design Differences for VUIs Compared to GUIs. VUI User Characteristics. Other Important VUI Design Considerations. Summary.



5. VUI Design Overview.

Software Development Process Overview. UCD Process Overview. Usability Heuristics. UCD and System Design References. Summary.



6. UI Prototyping and Usability Testing.

UCD Front-End Work. Project Task Analysis. Early Prototype & Application Flow Diagram. VUI Script & an Intermediate Level Prototype. VoiceXML Code Prototype. Summary.



7. The VoiceXML Development Process.

Requirements Architecture. Design and Implementation. Metrics Definition. Testing of the VoiceXML Application. Deployment. Summary.



8. Basic VoiceXML Commands.

Your First VXML Program. xml Element. Comments. vxml Element. Form Element. Form Items. meta Element. Variables. if Element. if/elseif/else Elements. param Element. subdialog Element. goto Element. clear Element. Loops. exit Element. Summary.



9. VoiceXML Input and Output.

Output Methods in VoiceXML. Collecting User Input. Events. Summary.



10. Advanced VoiceXML Elements.

record Element. transfer Element. script Element. property Element. object Element. submit Element. Completing the VoiceXML Portion of the Application. Summary.



11. ECMAScript in VoiceXML.

Comments. Variable Types. User-Defined Objects. Built-in Objects. Operators. Type Conversion. Controlling Program Execution Summary.



12. Advanced Topics and Server-Side Development.

Languages. Generating VoiceXML. Uploading Audio Files. Summary.



13. The Future of VoiceXML.

Speech Synthesis Markup Language Overview. Speech Recognition Grammar Overview. Multimodal Applications. Future User Interface Complexities. The Current State of VoiceXML Multimodal Applications. Summary.



Appendix A. VoiceXML 1.0 Elements.


Appendix B. Bookstore Application.


Appendix C. VoiceXML 2.0.


Index.

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