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Getting to Know the New YouTube Interface- Michael Miller takes you on a tour of the new YouTube and shows you where all the good stuff is hiding.
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- New Dynamics in Social and Crisis Communications
- This chapter explains how the real-time and mobile nature of social media continues to change the way in which businesses must deal with customers and handle PR situations.
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- Understanding Facebook Friends and Followers
- Michael Miller discusses friends and followers, and explains how to find more of both for your Facebook account.
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- Civility in the Digital Age: Who Are the Troublemakers?
- Online troublemakers come in a wide variety of types. This chapter describes the various troublemakers and offers some advice on dealing with them.
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